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Understand Your Rights Before You Play

Your use of Play BD is governed by these terms, which apply based on your local law and eligible region in Bangladesh. Read through each section so you know exactly where you stand — from account rules to how we handle disputes.

Jurisdiction-dependent accessAccount holder obligationsBangladesh-applicable termsLive casino and slots
Play BD Understand Your Rights Before You Play
HOW WE HANDLE DATA

Account Security and Data Practices

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support.

Cookie Use

We use session and analytics cookies to keep you logged in across devices and to understand how the platform is used. You can manage cookie preferences from the settings menu in your account.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, change your password immediately and contact support — we can freeze the account within minutes.

Requesting Changes

To update personal details, correct a wallet number linked to bKash or Nagad, or request account deletion, submit a request through the Help Centre with your account ID and a valid reason.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

Live Chat Open the chat widget from any page on Play BD. Our support team handles account and policy questions directly, including disputes about wallet transactions via bKash, Nagad, or Rocket.
Email Support Send detailed legal or account queries to our support address. We aim to respond within one business day and will reference your account ID in every reply.
Account Help Centre Log in to your account and navigate to the Help section for self-service policy documents, transaction records, and step-by-step guidance on submitting a formal complaint.

Common Legal Questions Answered

Access depends on your local law and eligible region. You are responsible for confirming that using the platform is lawful where you are before opening an account.

Our terms specify the governing jurisdiction for disputes. If you have a complaint, raise it through the Help Centre first — most account and payment issues are resolved at that stage without escalation.

Yes. Log in, go to the Help Centre, and submit a data request with your account ID. We will compile and send your data summary to the contact details on your account.

Go to account settings, select close account, and follow the steps. Any remaining balance is returned to your linked bKash, Nagad, or Rocket wallet after identity verification is confirmed.

We post the updated terms here with an effective date. Continuing to use your account after that date means you accept the changes. If you disagree, close your account before the date shown.

Contact support immediately via live chat or email. Provide your account ID and the approximate time of the suspicious activity and we will review and secure your account promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.